TRUSTED BY
Outstanding support for your team
54ms
API response time
Achieve peak efficiency with our API's rapid 54 ms average response time
Increase efficiency
7m
average first-response time
7 minute average support ticket first-response time
Increase efficiency
200M+
API REQUESTS ON BLACK FRIDAY
Over 200 million API requests on Black Friday alone
Decrease risk
01
Onboarding & user training
Onboarding made easy with your dedicated Integration Engineer
We’ll help you set up Talon.One within your existing tech stack, and run training sessions so you get the most from our platform.
Benefit from our integrations and connect all of your data
Personalized onboarding and team training sessions
Quick turnaround support across all time zones
 "Talon.One customer success team")
"The customer service has been great and the team has been great answering questions and providing feedback on current workflows."
- Matt I.
“Talon.One are an excellent team, always concerned in how to improve the tool and how they can adapt to our needs.”
- Pedro S.
“Luckily, the Customer Support is always there to think along with strategic plans and helping out with technicalities.”
- Nick M.
02
Campaign creation & optimization
 "talon.one office customer success page")
Reach your campaign goals with Talon.One’s industry experts
From initial setup to sharing best practices, your Customer Success Manager is there to help with both strategic and technical support.
Industry-focused Customer Success Manager
Setup recommendations for risk-free campaign launches
Regular check-ins to review and optimize campaigns
“The implementation process has been quick and we have been heavily supported during implementation.”
- James K.
“Great technical team and support - they have always been there to help us when needed.”
- Dave A.
“We have tried other solutions and found Talon.One the best. The platform is robust, scalable and fast.”
- Hernan P.
03
Ongoing support
Boost your promotions and loyalty strategy, risk-free
Eliminate risks of abuse and fraud with best-in-class support, integration monitoring, and coupon fraud prevention tools.
Secure cloud servers on every continent
Built-in security measures against coupon fraud
99.96% uptime across all clients in the last two years
 "customer success team talon.one")
See why global brands love Talon.One
"The initial 45 minutes where we ran through the top-level capabilities completely blew us away."
 "mark-kelly_national_express")
Mark Kelly
Head of Digital at National Express
"Talon.One has been successful from the first day of launch — and our fan incentives continue to grow."
 "Alysia_Live_Nation")
Alysia Piccioni
VP Brand Promotions, Media & Sponsorship at Live Nation
"When you have to make decisions about how promotions work, that’s time you’re taking away from your customers."
 "Johnny_Quach_Hostelworld")
Johnny Quach
CPO at Hostelworld
"Reducing the time between deciding on a campaign and delivering it in our shops or on websites is a real game changer."
 "daniele-nigro-twinset")
Daniele Nigro
Chief Information Officer at Twinset
"We're really happy to work with Talon.One as our strategic partner for our gamified loyalty program challenges."
 "Emeline Berlind")
Emeline Berlind
Senior Vice President and General Manager of Loyalty at Sephora
"The initial 45 minutes where we ran through the top-level capabilities completely blew us away."
Mark Kelly
Head of Digital at National Express
"Talon.One has been successful from the first day of launch — and our fan incentives continue to grow."
Alysia Piccioni
VP Brand Promotions, Media & Sponsorship at Live Nation
"When you have to make decisions about how promotions work, that’s time you’re taking away from your customers."
Johnny Quach
CPO at Hostelworld
"Reducing the time between deciding on a campaign and delivering it in our shops or on websites is a real game changer."
Daniele Nigro
Chief Information Officer at Twinset
"We're really happy to work with Talon.One as our strategic partner for our gamified loyalty program challenges."
Emeline Berlind
Senior Vice President and General Manager of Loyalty at Sephora
FIRST CLASS GLOBAL SUPPORT
Talon.One’s worldwide presence
With support teams based across time zones and secure cloud servers on every continent, clients can expect 24/7 support, personalized onboarding and ongoing consultation.
